Order cut off times
Orders must be in and payment received by 11am for delivery the following day. We reserve the right of day of delivery if the order or payment has been received after 11am New Zealand time.
Delivery Charges
The maximum order per delivery is 12 items off the weekly menu or one frozen potluck/tiddly box. Ordering more then 12 items or adding items to your frozen box will incur an additional delivery fee.
Delivery by NZ Post Ltd
Deliveries are contracted out to NZ post as a non-signature priority courier delivery (except Hutt Valley - Local deliveries)
If you order online, you should be able to find the tracking number for your package in your order history. You can enter this number on NZ post website (www.https://www.nzpost.co.nz/tools/tracking ) and if it says 'Ready for courier' or 'On board with a courier'... you should get it that day! If it doesn't, then call us on 0800 328 333 and we will follow up with NZ post. We track every parcel, every day... but if you have not received your package by 1pm, then, please call us and we will follow up or investigate its status. We have no control over delivery once it leaves our hands. NZ Post can experience delays due to weather and roading. If meals are not delivered within 36 hrs of leaving our premises, it is considered unsafe and is destroyed (Unless NZ post take action to store in a chilled environment). We will then discuss with you a replacement (if possible) or refund. We have no recourse with NZ post, we have to make the unfortunate situation right at our own cost. We appreciate how frustrating it can be to not receive your meals and we do everything we can make sure you get your package on time.
Deliveries are from 6am to 6:00pm as per your instructed day
Current courier demand and delivery.
The demand for courier services has increased across the country. However as with lots of industries sickness and staff shortages and major weather events have caused NZ Post Ltd to remove their guarantee of next day delivery across the network. This means that should you parcel not reach you within 36hrs (our safe chill timeframe) of being scanned leaving our premises the parcel is flagged as expired, delivery is cancelled and the box is destroyed. In this event EAT will refund or resend your product at our own cost. We receive no compensation from courier post for expired delivery.
As courier post do not guarantee next day delivery, we are unable to either. If you rely on our meals it is recommended you have two days meals in the freezer, on hand incase we are required to resend due to courier delay or disruption.
Rural Delivery
Rural locations cannot be serviced due to the guaranteed delivery time offered by the courier company being too long to sustain fresh food in its chilled environment.
Terms and Conditions of delivery
All care is taken to ensure that your meals arrive in perfect condition according to the delivery instructions, however eatunlimited or NZ post cannot be responsible for any loss or deterioration of the product that occurs subsequent to the delivery.
Our Commitment To Privacy
At www.eatunlimited.co.nz we respect and understand that as a customer you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy.
The Information We Collect
At the time you register on our site, make a purchase or agree to participate in a promotion, we collect and store your name, address, e-mail address and telephone number. We do not store Credit/Debit Card Information
We need the information to provide you with goods and services as requested and to let you know of any other services or products that you might be interested in.
We may also ask you to give information about others if you order a gift to be sent directly to the recipient. In these circumstances, we may ask for the recipient's name, address, telephone number and e-mail address.
We may ask you for personally-identifying information at other times, for instance, if you enter into a promotion, communicate with us, or complete a survey. When you opt-in to receive information regarding a promotion, you then give us your permission to send marketing or other materials.
From time to time we may also gather general statistical information about our website and visitors, such as pages viewed, number of visitors, goods and services purchased, transactions completed, etc.
Security
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose.
Access to your information is controlled by strict internal procedures. Our staff are trained in the protection of customer privacy and we maintain policies about the proper physical security of workplaces and records.
Your Consent
By using our website, you consent to the collection and use of this information in the manner we describe.
Our Guarantee
When you order meals from us you can be sure of the quality and our service. If you have a reasonable cause and are not absolutely thrilled with the quality our product, simply notify us within 24 hours and we'll offer a replacement or a refund. If at any time you have problems with an order, contact our Customer Service on our Toll-Free phone number 0800 328 333 Monday – Friday 9am - 4pm outside of those hours please leave a message. We clear the answer phone frequently. Otherwise you can email 24 hours a day 7 days a week, to orders@eat.co.nz